Incident History (Closed)

Dibzer Store Upgrade

DIBZERs store is being updated and tweaked. His store will remain offline while this happens. Updates to come.

Update: Resolved

Downtime is no more, issue resolved.

Affected Services: DIBZER Modifications Website

License System Outage

Our License System is undergoing some maintenance for a short period of time. This should not effect any end-users or products.

This is scheduled to start at

Update: Ongoing

Our updates are still ongoing. However, the our license system should remain online and not effect customers during this period.

We have to conduct some more tests before marking this resolved.

Update: Resolved

Our updates are now completed and issues identified are resolved.

Affected Services: Licensing System

Service Outage

Our AU based server will go offline while we upgrade the hardware within the machine to make it a bit more beefy. As this is the host server for a lot of sites downtime should be as little as possible.

This is expected to occur at .

Update: Starting

We've been sorting our some details with or host with this upgrade.

The upgrade is now starting, updates to come...

Update: Returning

Our upgrade has completed. The license system is back online.

Our store and other related services will return shortly.

Update: Resolved

All services are back online and operational. As our systems still boot up in the background there may be longer page load times for a little while which will be monitored.

Thanks for the patience.

Affected Services: Main Website, Licensing System, CDN, FaxBot, Vanilla Minecraft Server

Emergency Maintenance

Our US server is experiencing issues affecting the physical host.

From host:
We have been alerted to an issue affecting the physical host on which your machine resides. To resolve this, the host requires emergency maintenance that must be performed immediately.

expect emergency maintenance to last between 30 - 60 minutes

Update: Resolved

The issue affecting your Linode's physical host has been resolved, and no further action is required at this time.

Affected Services: Documentation, FAXES-US

Test Related Incident

There is no active incident. This incident is a live test for monitoring and bug enhancement purposes.

Affected Services: Main Website

FAXES-US Downage

An update is scheduled for our US server, this is on the . Downtime is set to last up to an hour with our host and will only affect the documentation site with our services.

Affected Services: Documentation, FAXES-US

Documentation Update

The documentation page is being updated and will be down for a few minutes while this process takes place.

Affected Services: Documentation

License System Update

Our licensing system will be undergoing an update to a new version in the early hours on the 8th FEB 2022. Expected downtime is to be less than a minute.

Affected Services: Licensing System

Major Security Outage

There is a current security outage with out host. While we're down during this period we will be pushing the maintenance from our planned downtime to now while we wait for services to resume.

This is from our host:
Our team has identified the issue affecting the Block Storage service, as well as other issues preventing boots, in our Sydney data center. A fix is in place and is currently being validated.

Updates to come!

Update: License & Status Update

Our License system located at license.faxes.zone. Along with this our status service (this page) is now fully restored.

Update: Store (main site) & CDN update

The main site located at faxes.zone and our CDN has now been restored from the security update.

Update: Documentation update

Our US machines have been updated and are now back online. This also includes the documentation found at docs.faxes.zone.

Update: Restored

All services are now fully restored.

Affected Services: Main Website, Documentation, Licensing System, CDN, FAXES-AU

AU systems reboot

Our AU hosted services (listed below) will be offline for 5 minutes max (on date below) to complete a system reboot and update for security and server health purposes.

Expected downtime to last around 5 minutes max and is on the 7th FEB 2022 12:00 AEDT.
Please be aware that non updated products may experience downtime due to our licensing system being offline as well.

Update: Date moved

As there is a current outage, this planned security work has been moved to now.

Affected Services: Main Website, Licensing System, CDN, FAXES-AU

FaxDocs Outage

Our documentation is currently offline due to a server outage. This is being resolved by the host currently and should be back online within 30 minutes from now.

Update: Resolved

Documentation services are now restored.

Affected Services: Documentation

FAXES US server maintenance

The US server will be going offline for a restart of services along with the server itself.

Update: Reboot Update

Rebooting has completed, services will be returning.

Affected Services: Documentation

Planned Maintenance

Planned maintenance has begun on my main website. Downtime is expected to be around an hour or so. Updates to follow...

Affected Services: Main Website, CDN

License System Maintenance

The license system is being updated and may be down while this happens.

Update: Resolved:

All license system updates have been performed and tested. There should no longer be downtime.

Affected Services: Licensing System

Minor Outage

A minor service outage. From the looks of it our server provider have had a small outage as multiple servers from the same provider have responded with a timeout.

Update: Resolved:

The servers are now operating normally. We will continue watching over the next few hours.

Update: Resolved:

All services are back online. This will be monitored over the next hours.

Affected Services: Disbot Website, Documentation, Bot Guys Website, [Bot] Calculations, [Bot] Daily Chatter, [Bot] Sticke

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